Customer-funded recognition for support teams: tips go straight to your agents' bank accounts, you see who customers love, and tip reporting is handled.
Start free with GoogleFree for solo agents $89/month for teams 5% + processing per tip
A customer tips the agent who solved their problem. The agent is paid, the dashboard shows who was thanked, and the tip is on the next payroll report.
A tip link goes out with every resolved conversation. Here is what that changes for the company, and for the people on both ends of a tip.
Every resolved ticket can end with a tip. Agents see which answers earned one, and so does the rest of the team. The extra effort on a hard case finally has a visible payoff.
The money comes from customers who chose to give it. Your cost is the team plan, the same every month however many tips come in.
A customer reaching for their card says more than a five-star click. See who gets thanked, on which tickets, month after month, and bring it to performance reviews.
Recognition is part of why people stay. Here it comes from the customers they helped, and it shows up in their pay. It also makes a strong line in your job ads.
For your agents. Extra income from the people they helped, with their name on it and often a note. Paid straight to their own bank account, and reported to payroll for employees.
For your customers. A real way to say thanks when someone fixed their problem. Always optional, one tap, and no account to create: card, Apple Pay or Google Pay.
No pooling, no company account in the middle. Every tip lands in the recipient's own bank account. For employees, Tipiro also gives payroll the numbers it needs to withhold taxes; contractors are simply paid.
Freelancers and contractors get each tip straight in their own bank account. No payroll, no W-2: they report tips as their own income.
Recipients onboard once (identity and bank details). Payouts usually arrive in 2–3 business days.
Employees get their tips straight in their bank account too, but for them tips are taxable wages. Tipiro tracks every tip per employee and pay period and hands payroll a ready-to-import report, so income tax and FICA are withheld through regular payroll. No paper Form 4070, no chasing.
Gusto-ready CSV export · usable with any payroll provider that imports tips
In the US, tips your employees receive are wages for tax purposes, even when the money goes straight to them. Tipiro keeps the paperwork straight:
You get a per-employee tip report for every pay period and a Gusto-ready CSV. Confirm your setup with your payroll provider or a tax adviser before launch.
| Regular earnings | 86.67 hrs | 2,166.67 |
|---|---|---|
| Federal income tax | — | −248.40 |
| Reported tips · Tipiro34 customer tips · already paid to Maya · taxable | $612.00 | (612.00) |
| Social Security & Medicare | 7.65% | −212.57 |
| Net pay | $1,705.70 |
Solo agents never pay us. Team plans include direct payouts to employees and contractors, and tip reporting for payroll.
Free
For freelancers and solo agents. Forever.
$89/month
For companies up to 25 agents.
Custom
For organizations with 25+ agents.
A 5% platform fee on each tip, plus payment processing charges. Customers can choose to cover the fees at checkout.
Straight to the person who earned it. Each tip is paid to the employee's or contractor's own bank account. Your company never holds or pools it.
Yes. Contractors are paid directly, like employees, but they stay out of the payroll tip report: they report tips as their own income.
Yes. For employees, tips are taxable wages. Anyone receiving $20 or more in tips in a month must report them to you by the 10th of the following month, and you withhold income tax and FICA through payroll. Tipiro produces that report for you every pay period.
Only if their occupation is on the Treasury's list of jobs that traditionally receive tips, and only for federal income tax: Social Security and Medicare still apply. Check your roles against the list before telling agents their tips are tax-free.
Tipiro exports a Gusto-ready CSV today. Providers that import tips from a file can use the same export with a column mapping.
A one-time onboarding: identity verification and bank details. Payouts usually arrive in 2–3 business days.
No. Tips belong to the person who earned them. Tipiro pays each recipient directly and doesn't support pooling or employer deductions.
Customers can tip from $1 up to $9,999. A 5% platform fee applies, plus payment processing charges, and customers can choose to cover the fees at checkout.
No. The link appears once the conversation is resolved, tipping stays optional, and nothing changes for a customer who skips it. They choose the amount, starting at $1.
No. The tip link goes into their email signature and their helpdesk replies (Zendesk, Intercom, Help Scout, Front). They keep answering tickets as usual.
No, the two work together. CSAT tells you how customers rated the conversation; tips tell you who they valued enough to pay.
Set up your company's workspace in a minute with Google, add your agents, and their tips go straight to their bank accounts.
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