The tip link lives inside your tools.

Native helpdesk
simplevisa.zendesk.com/agent/tickets/4892
#4892Help with my Australia ETA application — stuck at the biometrics step● Solved
Sarah Knowles · [email protected] Customer · 9:14am

Hi — I fly to Cairns on Friday and the ETA portal keeps rejecting my biometric upload. I've tried three times. Mild panic setting in. Can you help?

Marie Lefèvre · Visa specialist Agent · 9:31am

Hi Sarah — good news, your ETA was approved this morning. The biometrics issue came from a compression bug on the portal's side; I reprocessed it manually. You're cleared to enter.

Safe travels 🇦🇺 — and watch out for crocodiles up in the Daintree, the signs aren't joking.

Marie Lefèvre · Visa specialist, SimpleVisa
[email protected] · +33 5 56 00 00 12
Did Marie help you today?tip.simplevisa.com/marie · A thank-you goes straight to her.
Say thanks →
Write a reply…
1
The banner is added after the agent's signature — by your existing helpdesk, on your existing reply. Nothing for the agent to remember; nothing for the customer to install.